shipping & Return policies
Is usually processed and shipped within 2 business days if you choose Standard shipping. Orders placed with Premium or Express shipping before 5pm ET will be shipped the next business day.
DOMESTIC (U.S.) Shipping
2nd Day $23
Next Day $45 (Order must be placed by 2:00pm EST)
If the merchandise you have selected is currently not-in-stock we will give you an expected shipping time at checkout or by a follow-up email.
The merchandise you order may be filled from several locations and so items may arrive separately. You will not incur additional shipping charges under these circumstances. Your original shipping charge will simply be split across the multiple packages when your order is charged.
You will be charged for each shipment separately when it ships. The total charges for all the shipments will equal to the total for the entire order.
Jewelry cannot be shipped to P.O. Boxes. These items must be sent to a street address. Jewelry is non-refundable.
Shipping to Multiple Addresses
If you choose to ship to multiple addresses we will add $5 for each additional address. Orders including only gift cards are not charged the additional fee.
Tracy Brent Collections uses 4 different carriers to make sure your items arrive to you on time
- UPS (United Parcel Service)
- USPS (United States Postal Service)
Returns & Exchanges
We want you to be happy with your purchases. If your items are unsatisfactory or defective you may return your purchase for a full refund. All returns must be postmarked within 7 days of receipt of your order. The item must not have been worn, changed, altered, or washed and returned in the same condition it was received. All original tags must be attached and refund authorization number must accompany the returned item/s.
SPECIAL HOLIDAY POLICY: For orders placed November 28th - December 24th, return requests will be honored through January 7, 2016.
Note: We cannot accept returns on jewelry, handbags, lingerie or undergarments. We’re sorry but shipping charges for your order cannot be refunded and return shipping is at your expense. We recommend that you insure your package and use a shipping vendor that allows you to track your package. Sale items are returnable in accordance with the above conditions.
To request an exchange or a return authorization please contact us via e-mail at firstname.lastname@example.org or contact us by phone 203-458-9100 during store hours.
Any return or exchange that does not meet with Tracy Brent Collections policy will not be accepted or refunded and will be sent back to the customer at their expense. All refunds and exchanges will be processed after verification and inspection of the item condition by the Tracy Brent Collections Return Department. Please allow 2 weeks for your refund to be processed. Shipping charges are non-refundable.
Attn: Returns Department
Tracy Brent Collections
76 Broad Street
Guilford, CT 06437